Last update : 13/11/2025

The purpose of this privacy policy is to inform users of the site www.https://lamaisondelambre.com/en/ about :

  • the personal data collected ;
  • how it is used;
  • access and protection procedures
  • users' rights;
  • cookie management.

It applies in conjunction with our General Terms and Conditions of Sale and any other policy on our site.

1. Applicable law

The processing of personal data carried out by OPALOOK France SARL complies with:

  • the RGPD - General Data Protection Regulation (EU 2016/679);
  • the French Data Protection Act (Loi Informatique et Libertés) as amended;
  • cNIL recommendations.

We are committed to ensuring that your data is:

  • processed lawfully, fairly and transparently ;
  • collected for legitimate and specific purposes;
  • adequate and limited to what is necessary;
  • kept up to date;
  • kept for an appropriate period of time;
  • protected against unauthorized access or loss.

2. Consent

By using the site www.https://lamaisondelambre.com/en/the user accepts :

  • the present privacy policy ;
  • the collection and use of his/her personal data as described below.

3. Personal data collected

Data collected automatically

  • iP address, browser type, language, time zone ;
  • pages viewed, products viewed, length of visit;
  • browsing information before and after the site;
  • cookies and technical identifiers.

Data collected when creating an account or placing an order

  • identity: surname, first name ;
  • contact details: postal address, e-mail address, telephone number;
  • account data: login, password;
  • order data: products, payments, deliveries, returns;
  • financial data managed by our secure payment service providers;
  • commercial preferences.

Statistical data

We may generate anonymized data for internal analysis (not considered personal data).

4. Purposes of processing

Your data is used to :

  • process your orders and payments;
  • manage your customer account;
  • improve your user experience;
  • send commercial communications (if consent is given);
  • ensure site security;
  • meet our legal obligations.

Your data will never be resold.

5. Legal basis for processing

Your data is processed in accordance with :

  • the performance of a contract (order, delivery) ;
  • your consent (newsletter, cookies);
  • oPALOOK France's legitimate interests (analysis, improvement);
  • our legal obligations (billing, accounting).

6. Data sharing

Data may be passed on to :

  • our authorized employees ;
  • our technical service providers (payment, hosting, transport);
  • authorities in the event of legal obligation.

Data will not be transferred outside the EU without adequate safeguards.

7. Retention period

  • Orders: 10 years (legal obligation);
  • Customer account: as long as the account is active;
  • Prospects: 3 years after last contact;
  • Cookies: 6 months for consent, 13 months for collected data.

8. User rights

In accordance with Articles 12 to 23 of the RGPD, you have the following rights:

  • right of access ;
  • right of rectification;
  • right to erasure;
  • right to object;
  • right to limitation;
  • right to portability.

To exercise your rights:

Email: contact@lamaisondelambre.fr

Postal address:
La Maison de l'Ambre - OPALOOK France SARL
11 rue Alix
93600 Aulnay-sous-Bois - France

9. Cookie policy

During your visit, cookies may be deposited on your device.

Types of cookies used :

  • Functional cookies: necessary for site operation.
  • Preference cookies: language, region.
  • Statistical cookies: anonymized audience measurement.
  • Marketing cookies: advertising personalization.

You can manage your preferences via the "Cookie Management" banner displayed on your first visit and present in your customer account and in the footer under the name "Your cookie settings".

Maximum duration :

  • Consent to cookies: 6 months;
  • Data collected: 13 months.

You can also configure your browser to block cookies.

10. Changes to the policy

This policy may be modified to comply with the law or our internal practices. The version published on the site is the current version.