Yes, all the stones we use are 100% natural. They are carefully selected for their quality and unique colors. We do not work with synthetic or imitation stones. Each piece of jewelry is an authentic creation, crafted with respect for nature. We provide certificates of authenticity for all our jewelry. The origins of the stones and jewelry are specified on all our product pages.

The majority of our jewelry is made in Europe, mainly in Poland, where we have our own workshop. Some pieces may also come from Hong Kong or other parts of the world, depending on the stones used and the specific expertise required.

We work with experienced partners, carefully selected for their craftsmanship and high standards.

Our offices and warehouse are located in France, in Aulnay-sous-Bois, east of Paris, where we handle management, quality control, and shipping.

📝 The place of manufacture is always specified on each product page, with full transparency.

Yes, our baby jewelry meets EU standards and is designed to ensure safety and comfort:

1. Knotted thread between each bead
2. Secure clasp (screw clasp for bracelets and clip clasp for necklaces, to prevent any risk of strangulation)
3. 100% natural, untreated amber

However, please note that these pieces are not toys. They should always be worn under adult supervision.

We offer several payment options to make your shopping experience easier:

- Credit card: instant payment that immediately confirms your order.

- Split and deferred payments: choose a 30-day deferred payment to delay the charge, or opt for installment payments in 2, 3, or 4 parts.

- Local payment methods: PAYPAL, ALMA, KLARNA, Google Pay, Apple Pay, BLIK, BANCONTACT, EPS, IDEAL, TWINT, or WECHAT.

Delivery time: 24 to 48 hours for preparation + 2 to 4 days depending on the carrier

Shipping fees: Free for orders over €50 in mainland France and over €80 in Europe.

Below these amounts, the fees depend on the carrier chosen at checkout (usually between €4 and €10).

We deliver worldwide.

Carriers: La Poste, Colissimo, Colissimo Pickup Point, UPS.

See the Delivery and Returns page for more details

📝 Procedure to follow:

1. Contact us by email at contact@lamaisondelambre.fr or through our contact form.
2. Provide your order number and the reason for the return.
3. Send the jewelry to the following address: La Maison de l’Ambre, 11 rue Alix, 93600 Aulnay-sous-Bois, France.

📦 Return conditions:

- The jewelry must be new, unworn, undamaged, and clean.

- It must be returned in its original, intact packaging.

- Include all received items: invoice, jewelry box, certificate of authenticity, etc.

🎯 For your safety, we recommend shipping with tracked or registered mail (shipping costs and risks are your responsibility).

💸 Refund The refund covers the purchase price of the product, excluding shipping costs. It will be processed within a maximum of 30 days from the receipt of a compliant return.